Synapse
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Last updated: September 1, 2026
Product support
Something not working, a question about your company brain, or help importing knowledge.
support@mysynapseai.comReplies within 1 business day
Sales & enterprise
Custom plans, volume pricing, procurement, security reviews and data processing agreements.
sales@mysynapseai.comReplies within 1 business day
Security disclosures
Report a vulnerability or a suspected account compromise. Coordinated disclosure welcome.
security@mysynapseai.comAcknowledged within 2 business days
Privacy & data requests
Access, correction, export or deletion of personal data under GDPR, UK GDPR or CCPA.
privacy@mysynapseai.comAnswered within 30 days
Already a customer?
Signed-in users can raise a ticket from the Support section inside the dashboard, which attaches your company and plan context automatically and is the fastest route to a resolution.
Synapse operates as a remote-first company. Postal correspondence for legal notices can be requested at legal@mysynapseai.com.